Download Optimizing Application Management Outsourcing: Best Practices to Reduce TCO and Increase Business Value to learn specific best practices for reducing cost of ownership and improving business performance based on hundreds of successful application management outsourcing engagements among the Global 2000.

Suggestions include:

• Managing support activities by business value
• Consolidating support portfolios
• Measuring "business services management"
• Minimizing support processing costs
• Implementing rigorous security measures