On-demand customer service solutions hold the potential to lower entry costs, and increase productivity and ROI. But if you're considering this implementation method, you should also be wary of the potential pitfalls that some on-demand solutions carry with them. Will you sacrifice the opportunity to differentiate your business? Will you have to settle for basic functionality? Are you introducing unnecessary security risks into your customer interactions? Will an on demand solution stifle your ability to grow your service function into the future?

Read this whitepaper to get expert advice from top analysts on how to recognize and avoid the 5 common pitfalls of many on-demand customer service solutions.

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Ground Support Magazine provides management, technical, product and service information to the global aviation ground support industry to improve the reliability, efficiency and cost effectiveness of their operations. Target Audience - Ground Support Magazine serves the management decision makers (including maintenance, engineering and operations management titles) of passenger and cargo airlines, ground handlers, military, FBOs, airports, corporate operators and suppliers to the industry.

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Tree Services is a monthly publication available free to qualified subscribers including arborists, landscapers offering tree service, utilities contractors, institutions, schools and nurseries. The magazine covers all aspects of the tree services industry nationwide.

Turf is the only national Green Industry publication with 4 regional editions. This ensures that the region you receive will contain information specific to your area. Turf is available free to qualified subscribers including landscapers, lawn care companies, contractors, irrigation contractors, arborists and architects.

This white paper is a primer that explains exactly what podcasting is and how it can be used as an effective pharma communications tool. Podcasting for the Pharmaceutical and Biotech Industries also offers best practices guidelines for the creation and use of this new medium and links to healthcare industry websites that already deliver practitioner and consumer information via podcast.

Pharmaceutical & Biotech companies face challenges communicating with internal audiences, such as sales forces, researchers and clinicians, and external audiences, including physicians, KOLs and consumers. This white paper provides insight into how companies are using online events to achieve communication goals, and includes cost and benefit comparisons of web-based vs. face-to-face meetings for Direct-to-Physician Marketing, Sales Force Training, CME and Clinical Trials.

If you qualify, you'll receive a free, 3 month trial subscription to Business Insurance, the trusted voice of the commercial insurance marketplace.

Readers depend on Business Insurance for news coverage of risk management and risk financing, employee benefits management, workers comp and rehabilitation, commercial insurance and reinsurance, major commercial insurance claim settlements, as well as legal, legislative and regulatory developments.

Both Sun Microsystems and IBM have aggressively developed and marketed virtualization in one form or another, but it's actually HP that has been virtualizing Unix servers the longest, and has the most diverse experience with deployment in the field. Read how HP has extended and deployed its virtualization toolset, known as the Virtual Server Environment, year by year.

In this white paper, TCO analysis is specifically used to compare mission critical hosting options for the data center in order to drive IT efficiency and effectiveness improvements, comparing HP-UX 11i on Integrity Itanium® based servers versus Linux on IA-32.

Today there are many choices of operating system platforms and servers to help meet the challenges of lower costs and higher adaptability. This white paper explores two operating system platform options, comparing HP-UX 11i, a UNIX solution hosted on an open systems platform using HP Integrity servers, versus IBM AIX, a proprietary UNIX solution.

The paper will demonstrate how open systems UNIX solutions, management, consolidation, virtualization, adaptability, security, and availability can provide substantial benefits in business critical computing environments.

See how two companies significantly decreased telecom costs and increased efficiency by switching to a VoIP phone system. VoIP phone service offers businesses the flexibility to operate from geographically independent locations while providing powerful business class features and unlimited local and long distance calling for a low monthly fee.

This white paper provides valuable information on how to increase sustained profitability through your Internet channel. More than half a decade of online banking and bill payment data has revealed a durable connection between the Internet channel and profitability. Consumers who use online banking and bill payment services have more accounts with higher balances and generate higher service fees and income. Discover how powerful consumer relationships will get you full value from your Internet channel.

Small businesses are faced with a difficult task when it comes to selecting a business phone system. With VoIP (Voice over Internet Protocol) technology, SMBs now have a cost effective, feature-rich alternative to traditional business phone systems. Learn how VoIP phone service offers businesses the flexibility to operate from geographically independent locations while providing powerful business class features and unlimited local and long distance calling for a low monthly fee.

We are excited to offer free subscriptions to Packet magazine, the award-winning publication exclusively for technical users of Cisco solutions. Each quarter, Packet offers engaging coverage of the latest industry tips, trends and resources as well as current updates on Cisco products and solutions for skilled technology professionals worldwide.

Subscribe to the digital edition and receive the content, look, and feel of the print edition delivered directly to your PC every quarter -- weeks before the print edition is mailed.

Emerging DDoS attacks target mission-critical services such as DNS, VoIP, streaming and IM for economic gains. This white paper discusses defenses required for Service Providers and ebusinesses to protect their servers from such attacks.

Managed Care On-Line (MCOL) delivers daily managed care & health management business information via a package of valuable e-newsletters and a subscriber-only web site.

MCOL's e-newsletters include managed care and health management career info, conference listings, factoids, monthly news summaries, how-to abstracts and the HealthExecWire. Your subscription also includes access to the subscriber-only web site, with a wide variety of online news, data, and tools.

More than just another technology, video conferencing and collaboration--together with data sharing and collaboration--allow increasingly dispersed organizations to pull their human and information resources together to create new ways of working, interacting, and responding to customers and partners. This guide discusses the tangible benefits of video conferencing and collaboration to drive organizational competitiveness.

For several years, the big question with Voice over IP (VOIP) was whether it actually worked, and if so, whether it worked well enough for corporate ears. Well, the answer is in: Yes! While voice typically is the first application implemented on a converged IP backbone, IT executives are beginning to explore new applications - such as video, unified communications, and other collaborative tools - that can also leverage the IP network.

Download Optimizing Application Management Outsourcing: Best Practices to Reduce TCO and Increase Business Value to learn specific best practices for reducing cost of ownership and improving business performance based on hundreds of successful application management outsourcing engagements among the Global 2000.

Suggestions include:

• Managing support activities by business value
• Consolidating support portfolios
• Measuring "business services management"
• Minimizing support processing costs
• Implementing rigorous security measures

Learn how BMC Transaction Management solutions provide a single, integrated view of your transactional data, the end user experience, and the IT infrastructure. This comprehensive solution enables you to improve customer service, identify and resolve problems faster, and streamline IT workflow. Find out more in this complimentary analyst white paper from Enterprise Management Associates, compliments of BMC Software.

Financial Advisor is rated the most widely read publication for independent reps and RIAs by Tiburon Advisors, AdvisorBenchmarking and Aptura Research Focus on Financial Media. FA offers readers FREE CE Credits and features regular columnists and contributors Nick Murray, Andy Gluck, Russ Prince, Bill Bachrach, Harold Evensky, Deena Katz, Mitch Anthony, Roy Diliberto, Richard Wagner, Rebecca Pomering and others.

Researched and written for real-world distributors by Sage Software, the Distribution Software Evaluation Guide addresses the concerns and expectations you are likely to face when evaluating a new distribution software system. Learn how to analyze your business needs and evaluate vendors and software. Familiarize yourself with the installation process from selecting to utilization, including transitioning software systems, and gain a firm understanding of costs and timing.

Given that most companies can benefit from business intelligence tools, the real question is how much of this technology constitutes a good investment of time and energy?

Get the answers on selecting the right accounting and business management software to meet your company's specific needs with this complimentary, fact-filled information kit, "Understanding Business Intelligence and your Bottom Line," from Sage Software.

This must-read guide contains valuable information on how to select the right warehouse management software to meet your company's specific needs.

In today's competitive marketplace, the primary focus of many organizations is to reduce the costs associated with operations and customer service. This complimentary kit, "Cost Justifying Warehouse Management Technologies," from Sage Software provides some proven methods to reduce this cost.