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June 29, 2007
Self Service Drives Dollars for the Contact Center Customers want their questions answered quickly, accurately, and, increasingly, in the channel of their choice. This benchmark study by the Aberdeen Group discusses cost-effective customer service solutions for mid-market companies concerned with differentiating their business through the quality of support they provide. June 28, 2007
Phishing, Phaxing, Vishing and Other Identity Threats: The Evolution of Online Fraud Fraudsters and scammers are finding increasingly devious ways of stealing financial and other confidential information. Anything they can learn about online credentials can seriously undermine an organization's profile and bring considerable risk to its reputation, incurring legal liability. June 27, 2007
Media Industry Newsletter -- Since 1947: The Authoritative Media/Marketing Newsletter Media Industry Newsletter (min) delivers the latest "min-sider" news to top publishers, advertising and media directors. min reports on the news, deals, trends, and personnel moves shaping the consumer magazine publishing industry. Plus, min delivers boxscores with ad page counts for weeklies, monthlies, and bi-monthlies, and a circ analysis by market. You'll also get the mergers & acquisitions scoreboard, with min's expert analysis on the players and what their actions mean to your business. June 25, 2007
lore magazine (Lives of Real Estate) lore magazine is a national real estate magazine that covers the lives of residential real estate associates, brokers, and settlement service companies. Instead of focusing on how much money they make, or how many transaction sides they complete, lore magazine provides in depth stories about REALTORS, brokers, and settlement service managers, including what they are passionate about, where they like to travel, what they do in their personal time, the challenges they have overcome, and much more. Right-Sizing Your Log Management Solution Log management is increasingly being accepted as a critical activity to meet compliance goals, increase security and improve operational efficiency. A misconception exists, however, that implementing log management can be a daunting and expensive undertaking. It is not, and if the project is well thought through, a positive ROI can be achieved in a matter of months. Lean Maintenance: Best Practices to Turn Asset Management Into a Profit-Center Lean is the elimination of enterprise waste, the streamlining of processes to increase productivity, and the more efficient use of capital assets and valued personnel in the pursuit of continuously improving bottom lines. PR News: Building the Bridge Between PR and the Bottom Line Now in its 61st year, PR News is the most trusted executive level, reader-supported publication helping to enhance the business impact of PR. Each week, PR News will provide you and your team with the ideas, tactics and tools to maximize your organization's communications efforts. Every issue contains action-oriented feature stories, behind-the-scenes case studies, and unparalleled access to communications-related market research, metrics, and data. June 22, 2007
Fulfilling the Promise of Distributed Manufacturing Accelerate time-to-value and lower your total cost of ownership with the only comprehensive solution for managing manufacturing operations with embedded Lean and Six Sigma. Built on the SAP NetWeaver platform, SAP Manufacturing connects seamlessly with your entire enterprise, including your current plant floor infrastructure.
Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM Learn how sales teams benefit from open source software. This paper focuses on specific CRM issues facing key departmental leaders today:
June 21, 2007
The Strategic CFO: Success Secrets of High Performing Finance Teams Too many finance organizations remain mired in ad hoc and fragmented financial environments, prone to process disruption and swallowed up by tactical demands. The CFOs in charge aren't providing compelling business value and advice. Find out what's different about the CFOs and finance teams that have become truly strategic. Learn how they separated themselves from others in the finance profession, driving their enterprises to new levels of performance.
Forrester Report: How Technology Enables Inbound Marketing Most firms use or plan to use inbound customer interactions as an opportunity to cross-sell and upsell their products and services. Inbound channels are attractive to marketers: there's no clutter to cut through. But marketers that use these channels just to push more products risk creating negative customer experiences, lowering customer satisfaction, increasing attrition, and degrading their brands. Secure Access Landscape: Technology Backgrounder on SSL VPNs Learn how companies provide secure network access to selected corporate resources for remote/mobile employees, business partners, and customers—all on a single, easy-to-use platform. June 20, 2007
Social Media Marketing: 12 Essential Tips for Success With all the hype surrounding social media and consumer–generated content, marketers need clear and simple information to make sense of this new and powerful trend. In this short marketing brief, you'll learn:
Optimizing the Data Center with Juniper Networks Globalization and the move to virtualize business operations are among the current trends placing new demands on the IT infrastructure and, in particular, the data center: the nerve center of the enterprise. IT is responding by looking for ways to optimize the data center and the supporting network infrastructure to deliver the performance, availability, and security the evolving business environment demands. Universal Threat Management - Because Conventional UTM is Not Enough! It's a fundamental truth for organizations worldwide: protecting mission-critical applications, sensitive electronic data, and underlying computing infrastructure is a challenging and never-ending task. A wide array of ongoing trends ensures that IT and security personnel will always have their hands full. Learn to achieve complete security coverage to address today's increasingly complex network threats. June 19, 2007
7 Essential Steps to Achieve, Measure and Prove Optimal Security Risk Reduction Rapidly changing technology and the evolving sophistication of attack methods represent the greatest challenges for IT administrators trying to keep their systems secure and compliant. Whether you are protecting five servers or 5,000, the security status of your infrastructure and your organization's ability to rapidly mitigate emerging threats need to be continuously monitored and measured. Download this free guide to learn the essential aspects of implementing a measurable and sustainable vulnerability management program. June 18, 2007
The Importance of Enterprise NAS in Storage Architectures Network-attached storage is playing an increasingly important role in enterprise storage architectures, despite the fact that the equipment can still be found everywhere from the data center to wiring closets in remote departments. The Multiple Scan Engine Advantage and Best Practices for Optimal Security and Performance Microsoft® ForeFront™ Security for Exchange Server and Microsoft® ForeFront™ Security for SharePoint® provide comprehensive protection against viruses and other types of malware. Because these products are so flexible, administrators look to best practices for deploying and configuring them to get the optimal balance of performance and security. "Pulp & Paper International Pulp & Paper International has been the leading magazine for pulp, paper, and paperboard manufacturers in Europe, Asia, South America, and Africa since 1959. Known for exclusive in-depth market reports such as the Top 100, Pulp & Paper International provides readers with a deep understanding of the issues that form the driving forces of the industry. The Brussels-based editorial staff is supported by an extensive network of national editors, analysts and other contacts around the world. This global perspective is the foundation for hands-on, solutions-oriented features that help individuals working at pulp and paper companies run their businesses and make informed buying decisions. Articles cover every component of the papermaking process, from the woodyard through the finishing and converting facilities. Automotive Industries Magazine Automotive Industries provides global coverage on all aspects of the automobile marketplace, with an emphasis on the people, products, and processes that shape the industry. June 13, 2007
Migrating to an IP Contact Center: Seven Essential Planning Steps Cost reduction and increased features & functionality are among the many reasons for moving to IP telephony in the contact center, but the migration to IP requires careful planning. This white paper will help you understand and identify the seven planning steps needed to successfully migrate to IP telephony. June 12, 2007
Implementing Enterprise Resource Planning: Lessons Learned From The Front Best practices in enterprise resource planning implementations point to four important principles:
June 09, 2007
Secure Wireless Networking Using SSL VPNs See how companies are using wireless technologies to increase productivity and solving the security issues created by the complexity of WLAN infrastructure and proliferation of unmanaged end-point devices. June 08, 2007
Keeping Federal Mobile Data Secure & Demonstrating Compliance Are you aware of all mobile devices that access your data, whether a laptop, tablet, handheld, or USB stick? If just one device is lost or stolen you'd better be certain the data is not only encrypted, but that you can prove you're meeting regulatory requirements. Learn key questions a federal organization must be prepared to answer if a data breach were to occur, and hear why data-at-rest encryption technology should be part of an integrated solution of authentication, device and user control, auditing, and reporting features. June 07, 2007
The Visible Supply Chain: Ensuring End-to-End Optimization The essence of supply chain visibility is the ability to know the location and status of all physical components, from raw materials to finished goods, as they move from suppliers through the stages of production to delivery to customers. Today's supply chain is the primary processing mechanism of every manufacturing company. Supply chain visibility is a tall order, but some of today's IT systems can meet it. This paper describes the characteristics of a visible supply chain, explains why having one is important, and discusses the technology resources that can deliver it to you. June 06, 2007
The Missing Link in CRM Discover how team collaboration provides the missing link for transforming CRM systems into vehicles for building valuable long-term customer partnerships. This white paper provides insight into why most CRM systems fall short in supporting collaborative partnerships with customers after the initial sale. Take the first step toward transforming CRM into a collaborative marketing process that optimizes the value of customer relationships. Minimizing Information Risks for Business Messaging Understand the security threats that can affect your business environment and learn ways to protect your business messaging systems. Download this Symantec Webcast with guest speakers Chris Christiansen and Mark Levitt of IDC to learn more about the evolving threat environment and the legal, financial, and compliance issues faced by enterprise companies struggling to protect their business messaging systems. June 05, 2007
TCO Leader for Business Wireless LAN Deployment - a Yankee Group Report The wireless LAN (WLAN) market has seen tremendous growth in recent years. The proliferation of laptops with embedded Wi-Fi, the rising demands of business users on-the-go and the promise of WiMAX has caused WLAN adoption to spread like wildfire. This report examines total cost of WLAN deployment based on several controller models from Aruba Networks, Cisco Systems, and Trapeze Networks, using list and discounted prices for comparison, for small, mid-sized and large enterprise deployments. Forrester Report - Trends 2007: Customer Relationship Management Customer relationship management (CRM) is now a core element of enterprise competitive strategy. Organizations of all types are striving to improve their customer experience. Decisions about new spending on CRM must take into account significant changes in the vendor landscape. Learn how to improve customer experiences by using competitive strategies and investing selectively in high value upgrades with CRM technology. Raritan Sets the Standard at Talpa TV Talpa TV required an IT management solution that could accommodate rapid business growth and manage servers across many dispersed locations. Find out how Raritan's Dominion KX KVM-over-IP solution helps the company deploy common, digital storage of media for broadcast via Internet, IP television, and mobile telephony, while maintaining simultaneous access to and control of 80 servers. June 01, 2007
Healthcare Purchasing News Healthcare Purchasing News is the only business news magazine for purchasing decision-makers at hospitals, multi-hospital systems, integrated networks and alternate-site locations. For more than 30 years, Healthcare Purchasing News' comprehensive editorial formula has served healthcare professionals including material managers, directors of O.R. and Central Service, Infection Control, healthcare administrators and C-Suite, and nurses - all of whom contribute critical purchasing input in the hospital. = Free six-week trial of The Economist The Economist is a global weekly magazine written and edited for readers who share an uncommon interest in being well and broadly informed. With objective authority, clarity and wit, The Economist presents well-considered analysis of the world's business, political, scientific, technological and cultural affairs and the connections between them. Why organizations need to archive email Learn to protect personal privacy, enforce corporate governance standards, and maintain ethical conduct through email archiving. Over the past few years, email has become an integral part of the business workflow. This white paper explains why email archiving must be an integral part of every organization. It examines the different methods for deploying and managing email archive solutions in an organization and specifies the key requirements that should be included in a full-featured email archiving system. PCI DSS made easy - Addressing the PCI Data Security Standard Merchants and service providers handling cardholder data: Be prepared for September 30, 2007! Discover the Technology solutions you can use to satisfy PCI requirements. Effective September 30, 2007 all businesses handling cardholder data - irrespective of size - must be fully compliant with strict security standards drawn up by the world's major credit card companies. The move to tighten security comes as an increasing number of firms report that customer data has been lost or stolen. Pod Slurping - An easy technique for stealing data It's a common misconception that perimeter security measures such as firewalls and anti-virus software are enough to secure corporate data residing on the corporate network. This white paper explores how the uncontrolled use of portable storage devices such as iPods, USB sticks, flash drives, and PDAs, coupled with data theft techniques such as 'pod slurping', can lead to major security breaches. Subscription Service Business Models: How To Outsource Your Headaches Effective subscription service models require premium customer service and support, visibility, and detailed reporting of financials, as well as the ability to remain flexible and scalable as your business grows. Finding the right service provider with the right solution can be a challenge. See how Explore Consulting has helped other subscription based companies solve their problems, allowing them to focus on their core business. |
