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September 25, 2007
Things to Consider When Choosing a Call Center Many companies view customer service as just expensive overhead. It's not. Consider these facts:
September 24, 2007
Best Buy Supports New Line of Business and World-Class Sales Force Best Buy for Business, an expanding unit of Best Buy Company, has more than 1,000 consultants who sell, implement, and support solutions for small-business customers. Saddled with a home-grown business-management tool originally designed for Best Buy's retail business, the growing business unit sought a solution that would support its extensive outside sales force and would provide a commercial CRM solution it could sell to business customers. Best Buy for Business found both in Microsoft Dynamics CRM. It rolled out Microsoft CRM to more than 150 consultants in the field and has plans to extend this to its entire team of consultants. September 20, 2007
CRM Your Salespeople Will Love CRM can provide significant benefits for companies of all types and sizes, but only if users adopt it. Winning over users and obtaining buy-in at all management levels are crucial to the success of any CRM initiative. Front-line salespeople are often the major source of resistance, but the newest solutions from leading software providers incorporate many innovations to change this trend. New features let salespeople work the way they want to, reduce administrative burdens, and genuinely support personal success in every aspect of the sales process. This white paper discusses user adoption problems in general, followed by an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. Information Age Information Age is the UK's leading IT in business magazine for those involved in setting IT strategy or influencing strategic IT purchasing. Since its launch in 1995, Information Age has focused exclusively on the strategies and technologies involved in maximizing business performance through effective information and technology management. iPods - What You Don't Secure Could Hurt You Credant Technologies' Survey on Portable Storage Devices asked 323 IT professionals about the potential security impact of iPods, USB flash drives, and other devices in order to discover what security impact these new devices have on the workplace. Creating Efficient Business Processes This Hurwitz White Paper by Robin Bloor introduces Avaya's Communications Enabled Business Processes (CEBP) as an important innovation in the automation of human communications within business applications, focusing on three evolutionary steps for business software. Businesses Beware: The New Battlefront on Web and Email Attacks Gone are the days when viruses simply corrupted your network, costing your organization time and money to clean up the damage. Today's threats consist of 'under the radar' approaches in the form of multi-vector attacks, which operate across email and the internet and are designed to get past traditional security tools. This webinar examines the nature of the new threats, what they're designed to achieve, and their true costs to business. September 13, 2007
Revinetix backup and recovery solutions make protecting city data simple and affordable for Overland Park, Kansas Learn how Overland Park, Kansas used low-cost and easy-to-use Revinetix Data Protection solutions to protect their mission-critical information systems and get their backup strategies in place. With an estimated population of more than 167,000, the City of Overland Park is the second largest city in the state of Kansas. To sustain police, fire, public works and other city operations, Overland Park operates more than 120 computer servers. The City also operates critical public safety dispatch servers for Johnson County, as well as the emergency operations center servers for the Mid-America Regional Council, the regional planning organization for Greater Kansas City. Overland Park's largely Windows-based computer servers support between 1,000 and 1,300 users at any given time and host more than 15 Terabytes of data. Media magazine Media is Asia's number one media, advertising, and marketing publication, covering news, in-depth analysis, features, and industry opinion from around the region. Media allows you access to the most successful and innovative marketing, public relations, and advertising techniques to help you succeed in today's competitive environment. How to Choose a CRM System When it comes to customer relationship management (CRM), it's important to understand all the benefits of an integrated CRM system before beginning your selection process. September 06, 2007
Two free issues of CoDe Magazine CoDe Magazine provides the Microsoft-oriented IT community with an advanced technology magazine that explains in-depth how to use Microsoft's development tools. Each bi-monthly issue of CoDe Magazine contains detailed explanations of Visual Studio .NET and the .NET Framework, as well as other new Microsoft technologies and developer tools. Written by real-life developers who use the tools they write about, CoDe is a "must-have" reference for serious .NET and database developers. Subscribe now, and if you like CoDe Magazine, pay the special discounted rate of $29.99 for four more issues, for a total of six issues. Otherwise, write "cancel" on the bill, return it, and owe nothing. |
