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September 30, 2008
Click to Chat: Best Practices to Drive More Sales and Better Customer Service with Proactive Chat Interactive help technologies, including click to chat and click to call, have quickly proven their business value. A recent report by Internet Retailer points out that 10% to 15% of e-commerce browsers will buy if they engage in online chat, versus 2% who do not use chat. Proactive chat has been proven to increase conversion rates by as much as 20% versus purely reactive sales interactions. The Promise and Pitfalls of 802.11n 802.11n sounds like a panacea - delivering wireless data networking rates that are four to six times faster than earlier 802.11a/g networks and also improving transmission range. But with any new technology, opportunity is accompanied by a few new challenges. Four Ways to Supercharge Your Small Business' Online Presence Small Business Owners need more than an online presence to gain a competitive edge in the marketplace, they need Web capabilities that allow them to boost their business and bottom line. September 26, 2008
Top Reasons to Implement an SOA Governance Strategy: A List for IT Executives This free white paper is an ideal place to start for executives seeking a business case for SOA governance. In it, you'll learn:
Merger Mogul Merger Mogul is a free newsletter distributed every Tuesday, providing a wrap-up of middle market M&A activity, including expert commentary, analysis, and news on corporate and private equity-backed mergers and acquisitions. I'm on LinkedIn--Now What Get the most out of this popular business networking site by understanding LinkedIn and why you should use it. With over 25 million members, LinkedIn offers great potential for finding and developing business relationships, but many professionals find themselves wondering what to do once they sign up. Learn the different benefits of the system and best practices so that you can get the most out of LinkedIn. Knowing What's Necessary For Energy-Saving Data Centers With energy costs rising, data centers becoming increasingly taxed, and businesses at stake, CIOs are realizing they need to redesign and build energy-efficient data centers. An In-Depth Look at Deduplication Technologies Deduplication is all the rage today, with a myriad of vendors offering technologies that provide deduplication capabilities. However, it is extremely confusing and time-consuming for organizations to determine if the benefits of deduplication are compelling enough to consider implementing the technology. There are a number of factors to weigh. September 23, 2008
Closing in on the Communication Gaps – Guide to an Integrated CRM The cost of acquiring a new customer is much greater than that of selling more to a current customer. Improving customer satisfaction is becoming a #1 priority that involves sharing information and tasks between all players involved - from sales and marketing to customer support and product engineering. In most companies, these groups still use separate systems, creating gaps in communication and efficiency. Learn how you can bridge those gaps in this free guide! Find out more about integrated CRM systems that provide the basis for shared information and tasks, and for improved customer satisfaction. The 9 Noble Truths of Customer Experience Everyone involved in Web application development – from executives defining objectives to operations people responsible for daily maintenance – understands how the sum of their efforts affects performance at the end of the pipeline: the website that visitors actually see and experience. Infosecurity US Infosecurity US provides coverage of hot topics, issues, and new technologies impacting business and management of information security. In each issue, leading security researchers and practitioners from academic, professional and business backgrounds inform their readers about the latest developments in the business, management and technology of information security. The subject matter covers all critical areas of data security, from cryptography, end point security, and anti-virus/anti-spyware solutions to identity management, firewalls, VPNs, intrusion detection and protection. How to Future-Proof for Mobility: Develop an Integrated Management and Security Strategy Discover a scalable mobile software platform that combines mobile device management, enterprise-to-edge security, email/messaging, and back-office application extension capabilities to empower employees to do their work anywhere, anytime, on any device. Please join John Girard, VP Distinguished Analyst, featured analyst firm, Gartner, Inc., and Joe Owen, Vice President of Engineering for Sybase iAnywhere, as they introduce a secure, scalable mobile platform that addresses single vendor requirements and offers mobile device management and security in an integrated solution, along with email, collaboration, and mobile application enablement technologies. Help Desk Management Software as Easy as.....Point, Click, Done! Explore an intuitive, highly customizable help desk system that meets your support demands head-on. Helpdesk software doesn't have to be complicated or expensive to be powerful! Noted for its outstanding feature-to-price ratio, BridgeTrak has been helping IT and support professionals provide fast, reliable support for more than 10 years. This intuitive, highly customizable help desk system is available for both Windows and Web platforms. September 18, 2008
FierceContentManagement FierceContentManagement is a free, weekly content management briefing for IT managers and executives. This valuable newsletter covers best practices for creating, storing and managing documents and information. Get key updates on policy changes, new products and other news developments within the growing discipline of content management. Join thousands of industry insiders who depend on FierceContentManagement for their weekly executive briefing. Fast Company Fast Company transcends the boundaries of normal business conventions by showcasing companies and individuals who make an impact through creative ingenuity. With a unique focus on innovation, design and sustainability, Fast Company continues to advise and inform its readers unlike any other magazine. Off-Highway Engineering OFF-HIGHWAY ENGINEERING serves the global off-road vehicle design and development community - specifically those involved in the product design, engineering and testing of materials, components, engines, drivetrains and electronic systems used in off-road, self-propelled vehicles like construction equipment, agricultural machinery, forestry, mining and material handling equipment. September 09, 2008
iMedia Connection Get the latest news, expert advice and analysis of the internet marketing industry with iMedia Connection: The essential internet marketing resource. Also, check out the latest industry job openings and join the iMedia People Connection to build your industry profile! Business Intelligence for Consumer Packaged Goods: Actionable Insights for Business Decision Makers Historically, consumer packaged goods (CPG) organizations have made significant investments in data collection and integration, yet much of the data stored in their IT infrastructures has not been analyzed or deployed to further the firms' business performance. Those enterprises that learn to effectively harness the vast quantities of information generated by their IT systems - both within and outside the corporation - will enjoy a substantial competitive advantage. Learn how technological advances are enabling improved decision making across three broad axes: simplicity and relevance, agility and integration. HP Customer Perspective: How IT Quality Managers Respond to SOA Change Managing IT quality has always been a hard job. There are too many applications and not enough time and resources. And SOA means more things to test and more lifecycles to manage. Traditional test tools—designed to test application transactions—provide little help testing services with broad functionality and no user interface. Using Digital, Web 2.0 Tactics to Boost B2B Marketing Results In this free 15-minute podcast, Laura Ramos of Forrester Research explains how B2B marketers can leverage blogs, podcasts, and online communities. Listen at your desk or on the road and discover:
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